Shipping policy
Processing Time All orders are processed within 1–3 business days after payment confirmation.
Shipping Times Standard shipping takes 7–15 business days depending on your location. Please note that delivery times may vary due to customs clearance and local postal services.
Shipping Rates
- United States & Canada: Free shipping on orders over $50
- Rest of World: Calculated at checkout
Tracking Once your order has been shipped, you will receive an email with your tracking number. Please allow 3–5 business days for tracking information to update.
Customs & Duties International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Delayed Packages If your package has not arrived within 20 business days, please contact us at support@shoprivela.store and we will resolve the issue promptly.
Contact support@shoprivela.store