Refund policy

RETURN & REFUND POLICY — RIVELA We want you to love your purchase. If you're not completely satisfied, we're here to help. 30-Day Money-Back Guarantee You have 30 days from the date you received your item to request a refund. No questions asked. How to Request a Refund Simply contact us at supportrivela@gmail.com with your order number and reason for the return. We will review your request and process your refund within 10 business days — no need to send the product back. Damaged or Incorrect Items If your item arrives damaged, defective, or you received the wrong item, contact us immediately at supportrivela@gmail.com with a photo of the item. We will send you a replacement or issue a full refund at no cost to you. Non-Refundable Items We do not offer refunds on sale items or gift cards. Refunds Once your refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@shoprivela.store European Union — 14-Day Cooling Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To exercise this right, contact us at supportrivela@gmail.com. Questions? Contact us anytime at supportrivela@gmail.com. We typically respond within 24 hours.